Your satisfaction and the quality of our products are very important to us. We have a straightforward policy for any items that may arrive with defects. Please read the following conditions carefully to understand our process.
Eligibility for a Refund:
We only accept returns and provide refunds for products that are defective or damaged upon arrival.
To be eligible for a refund, you must meet the following criteria:
You must contact us within 3 days of receiving your order.
You must provide clear proof of the defect, such as photos or a short video, showing the issue with the product.
The item must be unused, in the same condition that you received it, and in its original packaging.
Non-Refundable Items:
We cannot offer refunds or exchanges for issues that are not related to a product defect. Please choose your items carefully, as we do not provide refunds for the following:
Change of Mind: If you simply decide you no longer want the item.
Incorrect Choice of Color, Size, or Style: We cannot process a refund if you are unhappy with the color or product variation you selected yourself.
Damage Caused by Customer: Any damage to the product caused by misuse, accident, or wear and tear after delivery.
How to Request a Refund:
If you believe your item is defective and you meet the eligibility criteria, please follow these steps:
Contact Us: Reach out to us within 3 days of delivery by clicking the WhatsApp help button located at the bottom right corner of our website.
Provide Details: In your message, please include your order number and attach the clear photos or video showing the defect.
Await Review: Our team will review your claim. We will notify you of the approval or rejection of your refund request.
The Refund Process:
If your return is approved, we will provide you with instructions on how to return the defective item to us. Once we have received and inspected the product, we will process your full refund.
Depending on your preference and stock availability, we may also offer to send you a replacement item at no additional cost.
If you have any questions about our Refund & Return Policy, please do not hesitate to contact us using the WhatsApp help button on our website.